USABILITY EVALUATION OF THE WEBSITE SERVICES USING THE WEBUSE METHOD (A CASE STUDY: PUSTAKAARSIP.KAMPARKAB.GO.ID)

Riyo Saputra; Muhammad  Jazman; Syaifullah Syaifullah; Muhammad Luthfi  Hamzah

doi:10.20884/1.jutif.2022.3.6.412

Riyo Saputra Program Studi Sistem Informasi Fakultas Sains dan Teknologi, Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia
Muhammad Jazman Program Studi Sistem Informasi Fakultas Sains dan Teknologi, Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia
Syaifullah Program Studi Sistem Informasi Fakultas Sains dan Teknologi, Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia
Muhammad Luthfi Hamzah Program Studi Sistem Informasi Fakultas Sains dan Teknologi, Universitas Islam Negeri Sultan Syarif Kasim Riau, Indonesia

DOI: https://doi.org/10.20884/1.jutif.2022.3.6.412

Keywords: DISPERSIP, evaluation, usability, WEBUSE, website

Abstract

This researcher aims to find the DISPERSIP website in terms of usability using Website Usability Evaluation (WEBUSE) to determine which parts need to be improved. The Kampar Regency Library and Archives Service have implemented one of the online-based library services with the implementation of a website in the library and archives section of Kampar Regency. The aim is that governance relationships involving the Government, the private sector and the community can be created to be more effective, efficient, productive and responsive. In its application, problems arise, such as incompatibility of menu names, no back button, colour differences, and inactive links and errors—an unprecedented evaluation of the website's usability. The WEBUSE method determines the usability level of a website based on the user's perspective. Data collection was carried out using a questionnaire distributed to all active members of the library with a definite website with a total of 100 respondents based on the slovin formula. Based on the results of the usability evaluation, the DISPERSIP website got a good usability level for the four categories of usability in the WEBUSE method, namely Content, Organization and Readability with a value of 0.70, Navigation and Links with a value of 0.69, User Interface Design with a value of 0.70 and Performance and Effectiveness got a score of 0.60. Overall the DISPERSIP website has good usability with a value of 0.67, and there are eight recommendations for usability improvements based on the problem.

Downloads

Download data is not yet available.

References

N. Aini, R. Ibnu Zainal, and A. Afriyudi, “Evaluasi Website Pemerintah Kota Prabumulih Melalui Pendekatan Website Usability Evaluation (Webuse),” J. Ilm. Betrik, vol. 10, no. 01, pp. 1–6, 2019, doi: 10.36050/betrik.v10i01.20.

L. Muliawaty and S. Hendryawan, “Peranan E-government dalam Pelayanan Publik (Studi Kasus ; Mal Pelayanan Publik Kabupaten Sumedang),” J. Ilmu Adm., vol. 11, pp. 101–112, 2020.

Q. E. Muftikhali and T. D. Susanto, “Kumpulan Model Maturity E-Government: Sebuah Ulasan Sistematis,” Kumpul. Model Matur. E-Government Sebuah Ulas. Sist., vol. 4, no. 4, pp. 311–317, 2017, doi: 10.25126/jtiik.201744367.

D. Gunawan, I. A. Ar Raniri, R. N. Setyawan, and Y. D. Prasetya, “Web-Based Library Information System in Madrasah Ibtidaiyah Negeri Surakarta,” J. Tek. Inform., vol. 2, no. 1, pp. 33–41, 2021, doi: 10.20884/1.jutif.2021.2.1.44.

Andiputra and R. Tanamal, “Analisis Usability Menggunakan Metode Webuse Pada Website Kitabisa.Com [ Analysis of Usability Using Webuse Method on Website Kitabisa.Com],” Bus. Manag. J., vol. 16, no. 1, pp. 11–15, 2020.

Y. Lee and K. A. Kozar, “Understanding of website usability: Specifying and measuring constructs and their relationships,” Decis. Support Syst., vol. 52, no. 2, pp. 450–463, 2012, doi: 10.1016/j.dss.2011.10.004.

S. L. Nurhayati and P. W. Handayani, “Pendefinisian Instrumen Evaluasi Website E-Commerce Business To Consumer (B2C),” J. Inf. Syst., vol. 6, no. 1, pp. 10–19, 2010.

N. Bevan, “What is the difference between the purpose of usability and user experience evaluation methods ?,” Proc. Work. UXEM, vol. 9, no. 1, pp. 1–4, 2009.

H. Simatupang, S. Widowati, and R. R. Riskiana, “Evaluasi Website Dinas Kebudayaan dan Pariwisata Kota Bandung Menggunakan Metode WEBUSE dan Importance-Performance Analysis ( IPA ),” e-Proceeding Eng., vol. 7, no. 3, pp. 9804–9821, 2020.

ISO 9241-11, Ergonomics Requirements for Office Work with Visual Display Terminals (VDTs) – Part 11: Guidance on Usability. 1998.

Y. F. Nova and T. Yunitasari, “Usability Analysis on ISO 9241-11 Based Bibit and Bareksa Mutual Software Application Using Partial Least Square ( PLS ),” vol. 6, no. 2, pp. 45–48, 2021.

K. T. Martono, O. D. Nurhayati, and E. Didik Widianto, “Usability Analysis with Webuse Model in Information System Design in Monitoring Child Growth and Development,” IOP Conf. Ser. Mater. Sci. Eng., vol. 803, no. 1, pp. 3–8, 2020, doi: 10.1088/1757-899X/803/1/012037.

A. O. Viandhy and R. T. Ratnasari, “Pengaruh Kualitas Pelayanan Terhadap Niat Ulang Dengan Menggunakan Produk Yang Lain Melalui Kepercayaan Nasabah Bank Syariah Mandiri Kantor Cabang Boulevard di Surabaya,” J. Ekon. Syariah Teor. dan Terap., vol. 1, no. 8, p. 546, 2015, doi: 10.20473/vol1iss20148pp546-564.

Sugiyono, Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta, 2017.

V. W. Sujarweni, Metodologi penelitian bisnis dan ekonomi. 2015.

Sugiyono, Metode penelitian kuantitatif kualitatif dan rnd. Alfabeta, 2010.

I. Ghozali, Aplikasi analisis multivariate dengan program SPSS. Badan Penerbit Universitas Diponegoro, 2006.

T. K. Chiew and S. S. Salim, “Webuse: Website usability evaluation tool,” Malaysian J. Comput. Sci., vol. 16, no. 1, pp. 47–57, 2003.

S. Alfidella, D. S. Kusumo, and D. D. J. Suwawi, “Pengukuran Usability I-Caring Berbasis ISO 9241-11 Dengan Menggunakan Partial Least Square (PLS),” eProceedings Eng., vol. 2, no. 1, pp. 1747–1735, 2015.

R. B. Uma Sekaran, Research Methods for Business: A Skill-Building Approach, 8th ed. 2019.

G. Ursachi, I. A. Horodnic, and A. Zait, “How Reliable are Measurement Scales? External Factors with Indirect Influence on Reliability Estimators,” Procedia Econ. Financ., vol. 20, no. 15, pp. 679–686, 2015, doi: 10.1016/s2212-5671(15)00123-9.