AGILE IT SERVICE MANAGEMENT DESIGN OF FINTECHCO DIGITALIZATION BASED ON  COBIT 2019 DEVOPS FOCUS AREA

Achmad Fadhli Satriadi; Rahmat  Mulyana; Rokhman Fauzi

doi:10.52436/1.jutif.2023.4.5.1304

Achmad Fadhli Satriadi Faculty of Industrial Engineering, Universitas Telkom, Bandung, Indonesia
Rahmat Mulyana Department of Computer and Systems Sciences, Stockholm University, Stockholm, Sweden
Rokhman Fauzi Faculty of Industrial Engineering, Telkom University, Bandung, Indonesia

DOI: https://doi.org/10.52436/1.jutif.2023.4.5.1304

Keywords: COBIT 2019 DevOps Focus Area, Design Science Research, Digitalization, Financial Technology, Indonesia, Information Technology Governance & Management

Abstract

The Indonesian Financial Technology (Fintech) industry plays a pivotal role in driving digital technology advancements and propelling the nation's growth. The rapid development of Fintech presents a unique challenge for established financial companies, necessitating effective government regulation through a Sandbox approach. FintechCo, operating under the watchful eye of State-Owned Enterprises and the Financial Service Authority, must strike a delicate balance between their agile services and security risks. Hence, FintechCo necessitates an examination of optimal agile services through the utilization of five stages derived from the Design Science Research approach. This need arises to adhere to the Good Corporate Governance standards established by State-Owned Enterprises (SOE) and the Financial Services Authority (FSA). The cutting-edge COBIT 2019 DevOps Focus Area framework is employed for analysis. The research identifies three highest priority Governance and Management Objectives (GMOs): Managed Security Services (DSS05), Managed Problem (DSS03), and Managed Solution Identification and Build (BAI03). These GMOs are thoroughly evaluated, and comprehensive recommendations are provided based on their seven key components. There is an estimated 17% increase in the average capability score, from 2.82 to 3.30, across all three GMOs. The contribution of this study is twofold: to serve as a valuable knowledge resource for agile IT services in digitalization within organizations and to offer practical implications for FintechCo to enhance their digitalization. Furthermore, this research sets a precedent for the Fintech industry, signifying a benchmark for excellence and innovation.

Downloads

Download data is not yet available.

References

J. Johansson, P. Söderholm, V. Parida, C. Kostenius, J. Frishammar, and Å. Ericson, “ADDRESSING SOCIETAL CHALLENGES,” p. 3, 2018.

A. Frenzel-Piasentin, J. C. Muench, M. Bruckner, and D. J. Veit, “Digitization or Digitalization?-Toward an Understanding of Definitions, Use and Application in IS Research Crowdfunding Decision-Making View project Sustainably Digital View project,” Americas Conference on Information Systems, 2021, p. 10. [Online]. Available: https://www.researchgate.net/publication/354402700

T. A. Branca, B. Fornai, V. Colla, M. M. Murri, E. Streppa, and A. J. Schröder, “The challenge of digitalization in the steel sector,” Metals (Basel), vol. 10, no. 2, p. 1, Feb. 2020, doi: 10.3390/met10020288.

T. Niemand, C. Rigtering, A. Kallmünzer, S. Kraus, and S. Matijas, Association for Information Systems AIS Electronic Library (AISeL) ENTREPRENEURIAL ORIENTATION AND DIGITALIZATION IN THE FINANCIAL SERVICE INDUSTRY: A CONTINGENCY APPROACH. 2017. [Online]. Available: http://aisel.aisnet.org/ecis2017_rp/70

S. Vejseli, A. Rossmann, and T. Connolly, “IT Governance and Its Agile Dimensions: Exploratory Research in the Banking Sector,” Hawaii International Conference on System Science, p. 1, 2019.

ISACA, COBIT Focus Area: DevOps. [Online]. Available: www.isaca.org

M. Janssen and H. van der Voort, “Agile and adaptive governance in crisis response: Lessons from the COVID-19 pandemic,” Int J Inf Manage, vol. 55, Dec. 2020, doi: 10.1016/j.ijinfomgt.2020.102180.

S. Vejseli, A. Rossmann, and K. Garidis, “Association for Information Systems Association for Information Systems The Concept of Agility in IT Governance and its Impact on Firm The Concept of Agility in IT Governance and its Impact on Firm Performance Performance,” 2022. [Online]. Available: https://aisel.aisnet.org/ecis2022_rp/98

S. De Haes, L. Caluwe, T. Huygh, and A. Joshi, “Governing Digital Transformation Guidance for Corporate Board Members,” 2020. [Online]. Available: http://www.springer.com/series/10101

S. De Haes, W. Van Grembergen, A. Joshi, and T. Huygh, “COBIT as a Framework for Enterprise Governance of IT,” in Management for Professionals, Springer Nature, 2020, pp. 125–162. doi: 10.1007/978-3-030-25918-1_5.

R. Mulyana, L. Rusu, and E. Perjons, “IT Governance Mechanisms Influence on Digital Transformation: A Systematic Literature Review A Systematic Literature Review,” Americas’ Conference on Information System (AMCIS), 2021, pp. 1–10. [Online]. Available: https://aisel.aisnet.org/amcis2021

O. Pakhnenko, P. Rubanov, D. Hacar, and V. Yatsenko, “Digitalization of financial services in European countries: Evaluation and comparative analysis,” Journal of International Studies, vol. 14, no. 2, pp. 267–282, 2021, doi: 10.14254/2071-8330.2021/14-2/17.

I. Adhitya and W. Chrismastianto, “ANALISIS SWOT IMPLEMENTASI TEKNOLOGI FINANSIAL TERHADAP KUALITAS LAYANAN PERBANKAN DI INDONESIA,” 2017. [Online]. Available: www.eMarketer.com

I. Mavlutova, T. Volkova, A. Natrins, A. Spilbergs, I. Arefjevs, and I. Miahkykh, “Financial Sector Transformation in the Era of Digitalization,” Studies of Applied Economics, vol. 38, no. 4, p. 2, 2021, doi: 10.25115/eea.v38i3%20(1).4055.

R. Mulyana, L. Rusu, and E. Perjons, “IT Governance Mechanisms that Influence Digital Transformation: A Delphi Study in Indonesian Banking and Insurance Industry,” Pacific Asia Conference on Information Systems (PACIS), 2022.

R. Mulyana, L. Rusu, and E. Perjons, “How Hybrid IT Governance Mechanisms Influence Digital Transformation and Organizational Performance in the Banking and Insurance Industry of Indonesia,” Lisbon: Information Systems Development (ISD) Conference, 2023, pp. 1–12.

N. Obwegeser, T. Yokoi, M. Wade, and T. Voskes, “7 Key Principles to Govern Digital Initiatives,” 2020. [Online]. Available: https://mitsmr.com/2UWvNEs

C. Ebert, G. Gallardo, J. Hernantes, and N. Serrano, “SOFTWARE TECHNOLOGY DevOps.”

Bank Indonesia, PERATURAN BANK INDONESIA NO. 18/40/PBI/2016 TENTANG PENYELENGGARAAN PEMROSESAN TRANSAKSI PEMBAYARAN. 2016.

Bank Indonesia, Peraturan Bank Indonesia (PBI) No. 19/12/PBI/2017 tentang Penyelenggaraan Teknologi Finansial. 2017.

Otoritas Jasa Keuangan, Peraturan Otoritas Jasa Keuangan (POJK) Nomor 13/POJK.02/2018 tentang Inovasi Keuangan Digital. 2018.

Menteri BUMN, Peraturan Menteri Badan Usaha Milik Negara (BUMN) Republik Indonesia Nomor Per-2/MBU/03/2023 tentang Pedoman Tata Kelola dan Kegiatan Korporasi Signifikan Badan Usaha Milik Negara. 2023.

P. M. Dewi, R. Fauzi, and R. Mulyana, “Perancangan Tata Kelola Teknologi Informasi Untuk Transformasi Digital Di Industri Perbankan Menggunakan Framework COBIT 2019 Domain Build, Acquire And Implement: Studi Kasus Bank XYZ,” 2019.

A. R. Hevner, S. T. March, J. Park, and S. Ram, “Design Science in Information Systems Research,” 2004. [Online]. Available: https://www.jstor.org/stable/25148625

A. K. Shenton, “Strategies for ensuring trustworthiness in qualitative research projects,” Education for Information, vol. 22, no. 2, pp. 63–75, 2004, doi: 10.3233/EFI-2004-22201.

ISACA, Implementing and Optimizing an Information and Technology Governance Solution. 2018. [Online]. Available: http://linkd.in/ISACAOfficial

Gartner, “Gartner Magic Quadrant & Critical Capabilities,” 2023. https://www.gartner.com/en/research/magic-quadrant (accessed Jul. 28, 2023).