Syahputri, R., A. I. Kochan, and D. T. Widakdo. “Development of a Chatbot Based on Natural Language Processing and Multinomial Naïve Bayes for Optimising Academic Administrative Services in Higher Education”. Jurnal Teknik Informatika (Jutif), vol. 7, no. 4, Aug. 2026, pp. 3282-01, doi:10.52436/1.jutif.2026.7.4.5443.