Ibrahim, A., A. F. . Oklilas, and H. . Novianti. “Design and Implementation of a Social CRM-Based Website Framework for Enhanced Information Services”. Jurnal Teknik Informatika (Jutif), vol. 6, no. 2, May 2025, pp. 1041-56, doi:10.52436/1.jutif.2025.6.2.4660.