Syahputri, R., Kochan, A. I. and Widakdo, D. T. (2026) “Development of a Chatbot Based on Natural Language Processing and Multinomial Naïve Bayes for Optimising Academic Administrative Services in Higher Education”, Jurnal Teknik Informatika (Jutif). Purwokerto, 7(4), pp. 3282–3301. doi: 10.52436/1.jutif.2026.7.4.5443.