Satya, B., Kurniawan, M. P., Indryatmoko, T., & As’adurrofiq, A. (2026). Reliable Intent Detection in Public Service Chatbots Using Hybrid IndoBERT and Bidirectional Long Short-Term Memory with Confidence-Based Decision Strategy . Jurnal Teknik Informatika (Jutif), 7(3), 2906–2919. https://doi.org/10.52436/1.jutif.2026.7.3.5794