Febrian, D., Salisah, F. N., Megawati, M., M.Afdal, & Marsal, A. (2024). EVALUATION OF MATURITY LEVEL AND DESIGN OF INCIDENT MANAGEMENT SOP IN ACADEMIC INFORMATION SYSTEM USING ITIL V4. Jurnal Teknik Informatika (Jutif), 5(4), 337–344. https://doi.org/10.52436/1.jutif.2024.5.4.2286