Decision Support System for Selecting Outstanding Religious Counselors in Jambi Province Using Analytical Hierarchy Process and Technique for Order Preference by Similarity to Ideal Solution

Suryani Suryani; Dodo Zaenal Abidin; Benni Purnama; Gunardi Gunardi

doi:10.52436/1.jutif.2025.6.5.5385

Authors

Suryani Suryani Magister of Information Systems, University of Dinamika Bangsa, Indonesia
Dodo Zaenal Abidin Magister of Information Systems, University of Dinamika Bangsa, Indonesia
Benni Purnama Magister of Information Systems, University of Dinamika Bangsa, Indonesia
Gunardi Gunardi Magister of Information Systems, University of Dinamika Bangsa, Indonesia

DOI:

https://doi.org/10.52436/1.jutif.2025.6.5.5385

Keywords:

Analytical Hierarchy Process, Decision Support System, Digital Governance, Religious Counselors, Technique for Order Preference by Similarity to Ideal Solution (TOPSIS)

Abstract

Religious counselors play an essential role in fostering religious moderation, strengthening community cohesion, and promoting social harmony. However, the evaluation of their performance remains largely manual, leading to subjectivity, inconsistency, and limited accountability. This study develops a web-based Decision Support System that integrates the Analytical Hierarchy Process and the Technique for Order Preference by Similarity to Ideal Solution to enhance objectivity, transparency, and data-driven evaluation. The Analytical Hierarchy Process was applied to determine the importance of five criteria—portfolio, scientific paper, program video, presentation or interview, and absenteeism—through expert pairwise comparisons. The Technique for Order Preference by Similarity to Ideal Solution was then used to rank twenty-four religious counselors from the Regional Office of the Ministry of Religious Affairs in Jambi Province. The results show that portfolio (47.4%) and presentation or interview (24.4%) were the most influential criteria, while the others served as complementary factors. Counselors with comprehensive documentation and strong communication skills consistently ranked higher, validating the system’s analytical reliability. This study’s novelty lies in applying a multi-criteria decision-making framework within the religious sector, directly aligned with the 2024 Technical Guidelines for the Islamic Religious Counselor Award (Keputusan Dirjen Bimas Islam No. 352/2024). Furthermore, this research supports the Ministry of Religious Affairs’ Eight Priority Transformation Programs (Asta Protas), particularly in digitalizing governance and promoting transparent, accountable, and data-driven management. From an informatics perspective, this system demonstrates the effective implementation of decision-support algorithms in a web-based environment, highlighting the contribution of information technology to evidence-based performance evaluation.

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